💖 Refund & Return Policy

At GlowUp, we are committed to providing high-quality digital haircare guides, beauty accessories, and hair products.

📚 Digital Products (eBooks & Guides)

Due to the nature of digital products, all digital book and downloadable guide sales are final.

No refunds, returns, or exchanges are available for:

• Digital haircare books
• Downloadable guides
• PDF products
• Instant-access digital content

Once a digital product has been purchased and delivered, it cannot be returned.

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🛍️ Physical Products

We only offer refunds or replacements for:

• Damaged items
• Defective products
• Incorrect items received

To qualify for a refund or replacement:

• Contact us within 48 hours of delivery
• Provide clear photo proof of the damaged item and packaging
• Include your order number or proof of purchase

Without physical proof upon delivery, refunds or replacements cannot be processed.

❌ Non-Refundable Items

• Opened or used hair products
• Sale items
• Gift cards
• Digital downloads
• Change-of-mind purchases

🚚 Shipping Policy

Processing & delivery times for physical products are typically:

• 5–12 business days for processing & delivery
• Shipping times may vary depending on your location

GlowUp is not responsible for:

• Courier delays
• Incorrect shipping addresses entered at checkout
• Lost or stolen packages marked as delivered

Please ensure your shipping information is correct before placing your order.

💻 Digital Delivery Policy

Digital products are delivered electronically after payment confirmation.

• Instant download access
• Email delivery links
• Mobile, tablet & desktop friendly

If you experience issues accessing your digital purchase, please contact customer support for assistance.

🔒 Privacy Policy

GlowUp respects your privacy and protects your personal information.

Customer information is collected to:

• Process orders
• Provide customer support
• Improve store experience
• Send updates and promotions (if subscribed)

Your information is never sold to third parties.

📜 Terms & Conditions

By purchasing from GlowUp, you agree to:

• Use digital products for personal use only
• Not copy, resell, or distribute GlowUp content
• Accept our refund and shipping policies

GlowUp reserves the right to update policies at any time without prior notice.

💌 Contact Us

For support or policy questions, please contact us via your Shopify contact page or support email.

GlowUp Hair Care & Accessories

Healthy hair. Confident you. Every day. 💕